State Law Summary
Federal ADA Requirements (Applies to Most Businesses)
Private businesses in Maine are primarily governed by the Americans with Disabilities Act (ADA).
Two parts of the ADA affect websites:
- Title II — applies to state and local government services
- Title III — applies to private businesses that serve the public
Under Title III, businesses categorized as places of public accommodation must provide equal access to their goods and services. Courts increasingly interpret this requirement to include websites and online services, especially when the website is connected to a physical business location.
Common businesses affected include:
- restaurants
- hotels and lodging
- retail stores
- banks
- healthcare providers
- professional services.
Because the ADA does not define a specific technical standard for websites, courts and settlements usually reference Web Content Accessibility Guidelines (WCAG) 2.0 or 2.1 Level AA as the practical accessibility benchmark.
Maine Human Rights Act
Maine also enforces disability protections under the Maine Human Rights Act (MHRA).
This law prohibits discrimination based on disability in areas such as:
- employment
- housing
- education
- public accommodations
Public accommodations include businesses that serve the public, and claims may extend to digital services such as websites or online platforms if those services prevent people with disabilities from accessing goods or services.
Because the MHRA allows civil complaints through the Maine Human Rights Commission, plaintiffs sometimes combine state discrimination claims with federal ADA claims in accessibility cases.
Website Compliance Rules
Maine Digital Accessibility Policy (Government Websites)
Maine has a formal Digital Accessibility Policy that applies to state agencies.
The policy requires that:
- state digital services be accessible to people with disabilities
- websites, software, and digital documents be designed for equal access and usability.
The state’s Office of Information Technology and accessibility committees provide guidance on how agencies must implement accessibility standards.
Government entities must ensure that:
- digital information
- public services
- online applications
are usable by people with visual, auditory, motor, or cognitive disabilities.
WCAG Standards for Maine Government Websites
Maine government accessibility guidance typically aligns with:
- Section 508 of the Rehabilitation Act
- WCAG 2.1 Level AA standards for websites and digital services.
State agencies and educational institutions often adopt WCAG 2.1 AA as the working accessibility standard for digital content.
These standards cover common accessibility requirements such as:
- alternative text for images
- keyboard navigation
- accessible forms and menus
- captions for videos
- readable color contrast.
Damages & Penalties
Federal Rule for Government Websites (2024)
In 2024, the U.S. Department of Justice finalized a rule clarifying digital accessibility requirements for government services under ADA Title II.
The rule requires state and local government websites and mobile apps to meet WCAG 2.1 Level AA accessibility standards.
Compliance deadlines include:
- April 24, 2026 — governments serving populations over 50,000
- April 26, 2027 — smaller jurisdictions.
This rule applies to:
- Maine state agencies
- county and municipal governments
- public universities
- public schools.
Accessibility Enforcement in Maine
Maine has relatively low ADA website litigation compared to major states, but businesses can still face lawsuits or civil complaints.
Typical accessibility claims involve:
- websites that cannot be used with screen readers
- missing alternative text on images
- navigation that requires a mouse
- inaccessible online forms or booking systems.
Most disputes resolve through settlements requiring website remediation and payment of legal fees.
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