State Law Summary
Connecticut Does Not Have a Stand-Alone Private-Business Website Law
Connecticut does not have a specific state statute that explicitly requires private business websites to be accessible.
Instead, most website accessibility claims involving Connecticut businesses are based on the federal Americans with Disabilities Act (ADA).
Under the ADA:
- Title II applies to state and local government services.
- Title III applies to private businesses that serve the public.
Courts increasingly interpret these rules to include websites and mobile apps, especially when the website connects to a physical business location.
Website Compliance Rules
Title III – Private Businesses
Businesses considered places of public accommodation must provide equal access to goods and services.
Examples include:
- restaurants
- retail stores
- hotels
- healthcare providers
- banks
- professional services
- e-commerce platforms.
Typical accessibility issues cited in lawsuits include:
- missing image alt text
- inaccessible forms or checkout pages
- keyboard navigation failures
- poor color contrast
- incompatibility with screen readers.
Although the ADA does not define a specific technical standard, courts and settlements typically use WCAG 2.0 or WCAG 2.1 Level AA as the benchmark for accessibility.
Damages & Penalties
Connecticut Accessibility Policy for Government Websites
Connecticut maintains a statewide digital accessibility policy for government websites and digital assets.
State agencies must:
- ensure digital services are accessible to people with disabilities
- follow recognized accessibility standards
- maintain accessible websites, mobile apps, and online content.
These policies apply to:
- state agency websites
- government online portals
- mobile applications
- digital documents and media.
Connecticut agencies also follow federal accessibility standards such as Section 508 of the Rehabilitation Act and WCAG guidelines.
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