ADA Laws for Insurance in Arizona

State Law Summary

Arizona Does Not Have a Stand-Alone Private-Business Website Law

Arizona does not have a state statute that explicitly requires private business websites to meet ADA accessibility standards.

Instead:

• Website accessibility for private businesses is mainly enforced through federal ADA Title III
• Lawsuits involving Arizona businesses typically occur in federal court

In practice, Arizona businesses face the same ADA website expectations as businesses in most states, unless a state has its own additional accessibility statute (like California or New York).

Website Compliance Rules

Federal ADA Law Still Applies in Arizona

Title III – Private Businesses

Under Title III of the Americans with Disabilities Act, businesses that qualify as places of public accommodation must provide equal access to their services.

Examples include:

• retail stores
• restaurants
• hotels
• healthcare providers
• banks
• service providers
• e-commerce platforms

Courts increasingly interpret these obligations to include websites and mobile apps, particularly when the website connects to a physical business.

Common accessibility problems cited in lawsuits include:

• missing image alt text
• inaccessible forms
• poor keyboard navigation
• low color contrast
• screen-reader incompatibility

Although the ADA itself does not specify a technical website standard, courts usually treat WCAG 2.0 or WCAG 2.1 Level AA as the expected benchmark.

Damages & Penalties

Arizona State Accessibility Policies (Government Websites)

Arizona does have accessibility requirements for government technology systems, including websites.

Under statewide IT policies:

• Arizona requires state electronic and information technology systems to be accessible to people with disabilities.
• State agencies may use Web Content Accessibility Guidelines (WCAG) Level A and AA as the standard for websites and online applications.

These policies apply to:

• state agencies
• government departments
• state-funded programs
• some contractors providing technology services to the state.

The policy is administered by the Arizona Department of Administration – Strategic Enterprise Technology Office, which coordinates accessibility standards for state IT systems.